30 DAYS RETURN GUARANTEE & RETURN POLICIES
We want our customers to have the best online shopping experience of all time! Our dedicated product team is always looking for the best items to ensure the best quality before shipment.
Please, check our size guides carefully before buying using the size chart to make sure you choose the right item. If you have any doubt, contact us directly by email or on social network.
If you are not satisfied with the item you receive, we can provide you with an exchange or refund, depending on the reasons. Please do not hesitate to contact us if you have a problem with your order!
If you need to return an item, please check the procedure below to make the process fast and comfortable.
ELIGIBLE PRODUCTS & CONDITIONS OF REFUNDS
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in its original packaging.
Before sending back your item, please take a picture of the product and contact our support team at firstname.lastname@example.org to explain them the problem and validate the return.
Every return without the validation of the support team will not be refund.
All items not present in its original packaging, if the items sent or having missing parts as well as any items returned to the wrong address or without e-mail pre-approval (pre-approval email to get 30 days maximum after purchase thanks to our guarantee) are exempt from return.
Our refund policy is 30 days. If 30 days have passed since purchase, unfortunately we can not offer you a refund.
CASE 1: EXCHANGE
We only replace defective or damaged items (only on video/photo within 30 days)
CASE 2: REIMBURSEMENT
- To return your product, you must send an e-mail to our support team
- Our support team is the only one able to provide you the address do return. (attach the pre-validation email).
Our warehouse for return is located in Mumbai, India.
SPECIAL CASE: If you open a refund request with PayPal / Stripe
Be sure to make a video of the defective product for your application to be approved.
Only Paypal / Stripe are responsible for making the decision, our email / telephone team will not be able to intervene, speed up the process or even support your arguments.
REMINDER: Any items returned to the wrong address or without pre-approval email (pre-approval email for maximum 7 days after delivery) are exempt from being returned.
- To complete your return, we need a receipt or proof of resent (tracking number). You should consider using a traceable shipping service or shipping insurance. We do not guarantee that we will receive your returned item.
- You will be responsible for paying your own shipping costs for the return of your item. The shipping costs are not refundable.
- Once your return has been received and inspected, we will also inform you of the approval or rejection of your refund. If approved, a refund will automatically be applied to the original payment method.
- If you have not received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially released. Then contact your bank. There is often a little processing time before a refund is published. If you have done all this and still have not received your refund, please contact us.
Your satisfaction is our main priority!
If you are not satisfied with the order, please contact us by email or phone and we are committed to remedy!
IMPORTANT: Make sure to enter your full information address when paying. In case of delivery problem due to an incomplete address, missing information, etc., you will be responsible for it and we will not be able to refund or return the products.
Please contact us for more help or questions at email@example.com